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Request Medical Records

RAI has partnered with HealthMark Group to ensure the accurate and timely completion of medical record requests.

To make our process quicker and easier, we outsource our requests for Medical Records to HealthMark Group. HealthMark Group fulfills all patient requests for personal copies at no charge to the patient. 3RD party requestors will be sent an invoice before HealthMark releases records. By default, records will be sent to you via email or fax. A hard copy can be mailed by calling HealthMark to specifically request paper copies.

To Request a Copy of Medical Records:

  • Register for an account

  • Once logged in, select "Open New Request" from the menu options and enter all required fields. This will provide authorization to HealthMark.

  • Your medical record request will be processed and a notification will be sent via mail or email once complete and available for download.

If you have any questions, please log in to Request Manager for status updates or to chat with support. You may also contact HealthMark at 800-659-4035 or email